Service Request (Day Based) / (Time Based)

Ideal for: On-demand or scheduled service delivery, often at the customer’s location.

Examples:

• Home Services:
  • Electricians, Plumbers, Carpenters: Schedule home service calls.
  • AC/Appliance Repairs: Book technician visits.
• Cleaning Services:
  • Home Cleaning: Deep cleaning, regular service appointments.
• Delivery Services:
  • Courier Services: Schedule pickups and deliveries.
• Tech Services:
  • Computer/Phone Repairs: On-site fixing or pick-up services.

This guide will help you configure and manage bookable service requests through Ceylonpages. You can offer services that are:

• Service Request (Day Based): Suitable for services that take a full day, or where you allocate resources or schedule jobs on a daily basis without fixed hourly slots.
• Service Request (Time Based): Ideal for services provided at specific times, allowing clients to book precise slots.

1. Service Request (Day Based)

This option allows clients to request your services for one or more full days. This could be for projects, extensive tasks, or any service where daily scheduling is appropriate.

A. Setting Up Your Day-Based Service Requests (For Business Owners)

Follow these steps to configure your day-based service availability:

• Availability: Define how many days into the future your booking calendar should display as available for service requests (e.g., clients can book services up to 30 days in advance).
• Buffer Period: Set a gap (in days or hours) before or after a booked service day. This prevents back-to-back scheduling conflicts and allows for preparation, travel, or wrap-up (e.g., a 1-day buffer between large cleaning projects).
• Quantity Per Day: Specify the maximum number of service requests or clients you can handle per day (e.g., you can take on 3 home cleaning jobs per day).
• Date Booking Rules:
  • Book Dates Individually: Enable this option if clients should book your service for only a single specific day in one request (e.g., a client books a deep cleaning service for May 15th).
  • Set Minimum and Maximum Range Length: Enable this option if clients can request your service for a continuous range of dates (e.g., a 3-day handyman project from May 15th – May 17th).
    • Minimum Range Length: Specify the shortest duration (in days) a client must book (e.g., minimum 2 days for a particular service package).
    • Maximum Range Length: Specify the longest duration (in days) a client can book in a single service request.
• Exclude Days of the Week: Select any days of the week (e.g., Saturday, Sunday) when you are not available to provide services. These days will be blocked in your booking calendar.
• Exclude Specific Dates: Remove any specific dates from your availability (e.g., public holidays, personal vacation days). These dates will not be bookable for services.
• Available Services: Define the day-based service(s) you offer and set their prices. Click the “Add Option” button to create a service:
  • Label (Title): Enter the name of your service (e.g., “Full Day Home Cleaning,” “Garden Landscaping Project”).
  • Subheading (Optional): Add a brief description (e.g., “Comprehensive cleaning for homes up to 2000 sq ft,” “Includes design consultation and initial groundwork”).
  • Price: Set the price for this day-based service.
  • Image (Optional): Upload an image relevant to the service.
  • Sold in Bulk (Optional): Enable this if a service can be booked for multiple units, people, or if multiple instances of the same service can be booked at once by a single client (e.g., booking cleaning for 2 separate small office units for the same day, if your capacity allows).
    • Minimum Number: The fewest number of units/persons for a bulk booking of this service.
    • Maximum Number: The most units/persons that can be booked for this service in one request for the same day/period.
  • Services Detailed Explanation: If you need to explain the services you provide in detail, use this space. Be sure to use the same labels as listed under ‘Available Services’.

2. Service Request (Time Based)

This option allows clients to request your services for specific time slots on your available days.

A. Setting Up Your Time-Based Service Requests (For Business Owners)

Configure your time-based service availability as follows:

• Availability: Define how many days into the future your booking calendar should display available time slots for service requests.
• Buffer Period: Set a time gap (in hours or minutes) before or after each booked service slot. This prevents back-to-back conflicts and allows for travel time, preparation, or wrap-up between appointments (e.g., a 30-minute buffer between client repair visits).
• Quantity Per Slot: Specify how many service requests or clients you can handle within a single time slot (e.g., if you are a consultant, this is likely 1; if it’s a group class or a team can handle multiple concurrent small tasks, it could be more).
• Timeslots Option: Define your working hours for specific days by creating bookable time slots. Click “Create Timeslot” (or similar option) to:
  • Select the day(s) of the week (e.g., Monday, Wednesday, Friday).
  • Add the start and end times for your service slots (e.g., 9:00 AM – 10:00 AM, 10:30 AM – 11:30 AM).
• Exclude Days of the Week: Select any days of the week when you are not available to provide time-based services. These days will not show any available timeslots.
• Exclude Specific Dates: Remove any specific dates from your availability (e.g., public holidays, personal appointments). No time slots will be bookable on these dates.
• Available Services: Define the time-based service(s) you offer and set their prices. Click the “Add Option” button to create a service:
  • Label (Title): Enter the name of your service (e.g., “Hourly IT Support,” “Appliance Repair Visit,” “60-Min Tutoring Session”).
  • Subheading (Optional): Add a brief description (e.g., “Remote or on-site technical assistance,” “Diagnosis and repair for common household appliances,” “Personalized math tutoring for high school students”).
  • Price: Set the price for this time-based service slot.
  • Image (Optional): Upload an image relevant to the service.
  • Sold in Bulk (Optional): Enable this if a service slot can be booked by or for multiple people/units at once (e.g., a group workshop slot, or if one booking can cover service for multiple items if priced accordingly).
    • Minimum Number: The fewest number of units/persons for a bulk booking of this service slot.
    • Maximum Number: The most units/persons that can be booked for this service in one request for the same time slot.
  • Services Detailed Explanation: If you need to explain the services you provide in detail, use this space. Be sure to use the same labels as listed under ‘Available Services’.

By using these settings effectively, you can manage your service requests efficiently on Ceylonpages, providing clarity for your clients and streamlining your operations. Always ensure your availability, service details, and pricing are accurate and up-to-date.